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  • Collaboration, Matriculation and Differentiation: Move from Defending your CE Program to Leading Positive Change on Campus

    Contains 3 Component(s)

    Continuing Education is still viewed as a secondary venture on some campuses.

    Continuing Education is still viewed as a secondary venture on some campuses. However, with the traditional college-aged student population shrinking, aggressive admissions competition increasing, and the need for many institutions to demonstrate their total economic impact and return on investment, Continuing Education is positioned to contribute more than ever.

    Learn how the emphasis on collaboration at a large community college, both across campus and across the region can support enrollment growth, innovation and program improvement.  Discuss how matriculation from Continuing Education into credit courses and programs demonstrates a multiple bottom line return on the institution’s investment in community and corporate learning.

    And address your CE culture that may be


    holding your team back from being a leader on campus.

    Joseph Cassidy, MBA, has served as the Dean of Continuing Education at College of DuPage since June 2010. In this role, he oversees the Youth Academy, Adult Basic Education, Adult Enrichment, Homeland Security Training Institute and Business Solutions programs.  Continuing Education enrolls over 25,000 students each year through some 3,700 courses.  Business Solutions provides customizable contract training, certificate programs and the grant funded Center for Entrepreneurship (Procurement, International Trade and Small Business Development). Adult Basic Education provides high school equivalency and English Language Acquisition courses to a region with the second highest index of need in the State of Illinois.  The combined Adult Education grant now totals more than $2.6m and produces some of the highest educational outcomes in the state.

  • Transform your Team: A Culture of Continuous Improvement

    Contains 3 Component(s)

    Total Quality Management is not a project, nor is it a one-time leap to becoming the perfect organization.


    Learning Level: All

    Total Quality Management is not a project, nor is it a one-time leap to becoming the perfect organization. Your Continuing Education program must continually evolve to keep up with the ever-changing demands of the 21st century. In order to be successful you must transform your team into a culture of daily improvement. This webinar will teach you to begin asking the question, “How can we be better today than we were yesterday?” In addition, you will learn highly effective tools to answer this question by first understanding where the value lies within your everyday departmental processes. By focusing on the value and eliminating unnecessary steps, your team can provide organizational stability and improve the quality of service you provide to both internal and external clients through innovative process design.

    Webinar Learning Objectives
    1. Understand how to begin having team daily improvement conversations
    2. Identify key value-adding processes within the department
    3. Demonstrate the high level steps in Process Improvement
    4. Evaluate current program metrics and KPIs as a measure of process efficiency

    Target Audience
    Deans, Directors, Executives, Program Directors, Program Managers, Chairpersons, Department Chairs, Operational Leaders

    Travette Webster is currently the Director of Administrative and Student Support Services for Houston Community College (HCC). She has over a decade of Process Improvement experience in front office and back office operations. Ms. Webster previously served as Supervisor and Lean Process Facilitator for a large global investment firm where she led major efforts across the US, Canada, and India. She effectively transformed teams to become more efficient by eliminating waste, improving resource utilization, shifting of paradigm thinking, and developing a system of Total Quality Management. Since joining HCC, Ms. Webster has been instrumental in implementing new methods for increasing organizational stability and innovation throughout the Division of Extended Learning. She is a graduate of the University of Texas at Austin and received her Master of Business Administration from Prairie View A&M.